FAQ's - Frequently Asked Questions
What is a short haul move?
This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves.
What is a local move?
This usually refers to moves that are less than 100 miles and within the same state.
What is an intrastate move?
This refers to a move of more than 100 miles within the same state.
Can my children watch the move?
For safety reasons, we recommend that your children stay with friends or family on your moving day. If they have to be present, make sure they are carefully supervised at all times.
What should I do if one of my items is damaged during the move?
Professional movers and packers do their best to ensure all your belongings arrive safely to your destination. However, damage sometimes occurs. In this case, please email or call your moving company as soon as possible with the details.
Will my moving company get rid of any extra trash?
Yes, but they will charge you for any items they need to take to a waste disposal location, including the time required to drive to and from the area and the management fee required.
What is double-drive time?
In California, all movers are required to charge double-drive time. They don’t charge you for the time required to get to your destination and then back to their moving branch. Instead, they charge double the time for the actual move.
?What is a transportation surcharge?
This is an extra fee charged when the pickup or destination locations are very remote which results in less return weight for the moving company.
What is full-value coverage?
If you purchase this type of coverage, your moving company will either replace a damaged or lost item with an article of similar kind and value, pay you for the replacement cost, repair the item or pay you the cost of any necessary repairs.
How should I file a complaint with my moving company if there is a problem?
We recommend contacting your moving company immediately to discuss the situation and try to resolve the problem. If the issue isn’t resolved properly, you can file a complaint with the Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, Federal Motor Carrier Safety Administration or the National Association of Attorneys General.
What is a non-binding estimate?
This is an estimate based on the moving company’s previous experience with similar moving jobs to yours and it’s subject to change.
What is overflow?
Movers may have to leave some of your belongings behind if there is insufficient space in the moving van or truck. If this is the case, make sure to leave the least essential items for the next truck that will be heading to your area.
If I’m moving internationally, how will I know which items I can’t bring with me?
Your moving company should provide you with a list of custom regulations for your destination country. This document will indicate which items are prohibited or restricted by the particular country.
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